Refund Policy

Customer satisfaction is our top priority! That’s why we offer a clear and fair refund policy for both digital and physical products. Check out the details below:

Digital Products:

  1. Application Deadlines :

    • You can request a refund within 7 calendar days of purchasing the digital product, as long as you have not downloaded the .
    • After downloading, it will not be possible to request a refund, as this is a digital product for immediate consumption.

  2. Refund Conditions :

    • If there is any fault or error in the digital product purchased, the company will have a period of 3 business days to resolve the problem after being notified. If the solution is not presented within this period, the customer will have the right to request a refund.
    • We do not provide refunds for dissatisfaction with the design or functionality of the product, if it is working correctly and as described.

  3. Application Process :

    • To start the refund process, please contact our support via email at support@packpro.com with your order number and reason for the request.
    • After analysis, if the refund is approved, the amount will be credited to the same payment method used for the purchase.

  4. Return Deadlines :

    • Once approved, your refund will be processed within 10 business days. The time it takes for the amount to be available may vary depending on the credit card provider or payment method used.