Privacy Policy

This Privacy Policy is intended to explain how we collect, use and protect our users’ personal information. By using our website, you agree to the collection and use of information as described in this policy.

How we collect your data

We collect your personal data in several ways:

• When you register on our website or make purchases;
• While browsing our website, through cookies and other tracking technologies;
• When contacting our customer service;
• When you participate in promotions or interact with our content.

Data we collect

1. Registration Data

We collect information such as name, address, email, CPF and telephone number when you register on our website or make a purchase. This information is essential to process your order and provide support.

2. Financial Data

During the purchase process, we collect payment data, such as credit card information or details for payment via boleto or PIX. This data is transmitted securely and used exclusively to complete your transactions.

3. Computational and Navigation Data

We collect information related to your device and navigation, such as IP address, geographic location, browser type, operating system, and interactions with our website. This data helps improve the user experience and ensure the security of the platform.

4. Other Personal Data

Other data may be collected based on your interaction with our website, such as product preferences, purchase history, and feedback. We may also collect data that you voluntarily provide in surveys or promotions.

Service

When you contact our support center, we may collect additional information to help you with your order or troubleshoot specific issues. This may include purchase history, information about returns and exchanges, or details about your device and browsing experience.

Automated decisions

In some cases, we use automated systems to process your information and provide you with personalized recommendations or specific offers. These decisions are based on browsing and purchasing behavior data and are intended to improve your experience with us.

Children and Adolescent Data

Our website is not directed to minors, and we do not knowingly collect data from children or teenagers. If we become aware that we have received information from minors, we will delete this data immediately. We recommend that parents or guardians monitor their children's online activities.

Sharing of Personal Data

We may share your personal data with third parties in the following cases:

• With suppliers and partners to perform services such as payment processing, product delivery and marketing;
• With government authorities, when required by law or to protect our legal rights;
• To protect against fraud or security threats.

Security Measures

We adopt various security measures to protect your personal data against unauthorized access, loss, destruction or alteration. We use data encryption, firewalls and controlled access to ensure the integrity and confidentiality of your information.

About the retention and deletion of personal data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, such as processing purchases, providing customer support, or complying with legal requirements. When data is no longer needed, it will be appropriately deleted from our systems in accordance with our retention policies.

Your Rights

You have the right to access, correct or delete your personal data at any time. You can also request information about how your data is processed or limit the use of your information for certain purposes. To exercise your rights, contact us through our service channels.